Last Updated: January 19, 2025

1. Introduction

Prio Academy ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prio-academy.com, enroll in our courses, or communicate with us.

By accessing our website or using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect several types of information from and about users of our website and services:

A. Personal Identification Information
We collect personally identifiable information that you voluntarily provide to us when you register for a course, request a diagnostic assessment, or contact us. This includes:

• Student Information: Name, age, grade level, school attended, and academic history.

• Parent/Guardian Information: Name, email address, phone number, and billing address.

• Payment Information: Credit card details or bank account information (processed securely by third-party payment processors).

B. Non-Personal Information
When you visit our website, we may automatically collect certain non-personal data, such as:

• Browser type and operating system.

• IP address.

• Pages viewed and time spent on the site.

• Referring website addresses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule sessions, conduct diagnostic assessments, and provide educational coaching.

• Communication: To send booking confirmations, invoices, progress reports, and important updates regarding schedule changes or policy updates.

• Payment Processing: To process tuition fees and diagnostic fees.

• Improvement: To analyze website usage and improve our curriculum and customer service.

• Marketing: To send newsletters or promotional offers (only if you have opted in to receive them). You may unsubscribe at any time.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email marketing platforms), so long as those parties agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Prio Academy, or protect the safety of our students or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

7. Children’s Privacy

While our services are directed toward students, we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

8. Your Rights

Depending on your jurisdiction (including residents of Hong Kong under the PDPO), you may have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate data.

• Request deletion of your personal data (subject to legal or contractual retention requirements).

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at the email address listed below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Prio Academy

• Email: support@prio-academy.com